Privacy Policy

Last updated: August 2026

ClearTrace360 Pty Ltd ("ClearTrace", "we", "us", "our") operates the ClearTrace platform. We are committed to protecting your privacy and to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information, including your name, business contact details, company name, job title, and any information you provide when requesting a demonstration, contacting us, or using the ClearTrace platform.

Where you use ClearTrace to perform Anti-Money Laundering (AML), Know Your Customer (KYC), or compliance workflows, ClearTrace360 Pty Ltd processes personal information on behalf of your organisation in accordance with your instructions and applicable law.

2. How We Use Information

We use personal information to:

• Respond to enquiries and requests.
• Provide, operate, maintain, and improve the ClearTrace platform.
• Arrange product demonstrations.
• Provide customer support.
• Comply with legal and regulatory obligations.
• Communicate with you regarding our products and services where permitted by law or with your consent.

3. Data Residency and Storage

ClearTrace is hosted in Australia.

The platform is designed to minimise the storage of identity documents and other sensitive personal information. Personal information is retained only where necessary to provide the service, comply with applicable legal and regulatory obligations, or in accordance with your organisation's configured data retention settings.

4. Security

We implement appropriate technical and organisational measures to protect personal information, including:

• Encryption in transit (TLS 1.3)
• Encryption at rest (AES-256)
• Role-Based Access Control (RBAC)
• Multi-Factor Authentication (MFA)
• Tamper-evident audit logging
• Continuous security monitoring

5. Disclosure of Information

We may disclose personal information only:

• To trusted service providers engaged to support the delivery of the ClearTrace platform (such as identity verification and sanctions screening providers);
• Where required or authorised by law; or
• With your consent.

We do not sell or rent personal information.

6. Third-Party Verification Providers

ClearTrace integrates third-party verification services, including providers such as Sumsub, ASIC, sanctions screening providers, and other approved verification services.

Information submitted for verification is processed in accordance with the applicable provider's privacy policy, terms of service, and relevant Australian laws.

7. Access, Correction and Privacy Complaints

You may request access to or correction of the personal information we hold about you by contacting us at dataprotection@cleartrace360.com.au.

If you have a privacy concern or complaint, please contact us first so that we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au.

8. Cookies and Analytics

Our website may use cookies and analytics technologies to improve website functionality, understand usage patterns, and enhance the user experience.

You can manage or disable cookies through your browser settings.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with its effective date.

10. Contact Us

ClearTrace360 Pty Ltd

Email: dataprotection@cleartrace360.com.au
Address: 13/33 Ryde Road, Pymble NSW 2073, Australia